F.A.Q.
Questions ?
You have questions ? Our customer service is at your disposal and you
will respond as soon as possible.
Do not hesitate to contact us at contact@bestsshopping.com.
Here are the questions you often ask us:
When will I receive my order?
Orders are usually shipped from our warehouses within 3 days
worked.
It then takes between 10 and 22 working days for your item to arrive.
your home.
During busy periods, it may take up to 6 days before
shipping. Our packages circulate with La Poste, we do not work with points
relay.
My order is not complete
Since we have different storage locations and work with
different manufacturers, you may receive your products in different packages.
So don't worry if you don't receive everything at once.
Our average delivery times are 10 to 22 working days. It's possible that
some packages take a little longer than that.
However, if you still have not received your package after 35 working days
after order, then we will refund you in full and you can
keep the item when you receive it.
Contact us at contact@bestsshopping.com to report an item
not received.
Can I cancel or modify my order?
We process orders you place quickly, usually within
12 hours.
For this reason, you have 12 hours after ordering to send an email
cancellation or modification to contact@bestsshopping.com
Beyond this time your items will have already been shipped, we will therefore not be
able to modify your order.
Is the item I received broken/defective?
Despite our demanding selection of trusted carriers, it may be that your
Package arrives damaged.
In this case or in the case of a design defect, contact us at
contact@bestsshopping.com with the following details:
1. Your order number
2. Description of the problem (wrong/defective item, etc.)
3. A photo or video
You will not need to return the product and we will refund you
directly the amount of your order in the form of a voucher (if you
would like another form of reimbursement, please let us know).
What payment methods do you accept?
We accept the following payment methods on our website: Visa,
American Express, Mastercard, Debit Cards, PayPal and Bank Cards.
Is my information secure?
To protect your personal data, we take precautions
reasonable and follow industry best practices to ensure
that they are not lost, misappropriated, consulted, disclosed, modified or
inappropriately destroyed.
If you provide us with your credit card information, it will be encrypted
through the use of the SSL security protocol and stored with a
AES-256 type encryption.
Although no method of transmission over the Internet or electronic storage
is 100% secure, we follow all PCI-DSS requirements and
implement additional standards generally recognized by
the industry.
You have questions ? Our customer service is at your disposal and you
will respond as soon as possible.
Do not hesitate to contact us at contact@bestsshopping.com.
Here are the questions you often ask us:
When will I receive my order?
Orders are usually shipped from our warehouses within 3 days
worked.
It then takes between 10 and 22 working days for your item to arrive.
your home.
During busy periods, it may take up to 6 days before
shipping. Our packages circulate with La Poste, we do not work with points
relay.
My order is not complete
Since we have different storage locations and work with
different manufacturers, you may receive your products in different packages.
So don't worry if you don't receive everything at once.
Our average delivery times are 10 to 22 working days. It's possible that
some packages take a little longer than that.
However, if you still have not received your package after 35 working days
after order, then we will refund you in full and you can
keep the item when you receive it.
Contact us at contact@bestsshopping.com to report an item
not received.
Can I cancel or modify my order?
We process orders you place quickly, usually within
12 hours.
For this reason, you have 12 hours after ordering to send an email
cancellation or modification to contact@bestsshopping.com
Beyond this time your items will have already been shipped, we will therefore not be
able to modify your order.
Is the item I received broken/defective?
Despite our demanding selection of trusted carriers, it may be that your
Package arrives damaged.
In this case or in the case of a design defect, contact us at
contact@bestsshopping.com with the following details:
1. Your order number
2. Description of the problem (wrong/defective item, etc.)
3. A photo or video
You will not need to return the product and we will refund you
directly the amount of your order in the form of a voucher (if you
would like another form of reimbursement, please let us know).
What payment methods do you accept?
We accept the following payment methods on our website: Visa,
American Express, Mastercard, Debit Cards, PayPal and Bank Cards.
Is my information secure?
To protect your personal data, we take precautions
reasonable and follow industry best practices to ensure
that they are not lost, misappropriated, consulted, disclosed, modified or
inappropriately destroyed.
If you provide us with your credit card information, it will be encrypted
through the use of the SSL security protocol and stored with a
AES-256 type encryption.
Although no method of transmission over the Internet or electronic storage
is 100% secure, we follow all PCI-DSS requirements and
implement additional standards generally recognized by
the industry.